No questions. No hoops. If ZayPOS doesn't free up at least 5 hours a week of admin in your first 60 days, we refund every penny — even after the 14-day free trial.
No legal sleight of hand. Two boxes — what we promise, what you do.
Within your first 60 days on a paid ZayPOS plan, you'll save at least 5 hours a week on rota-building, supplier-invoice keying, EHO/SFBB logbooks and allergen-matrix updates — combined. If we miss the mark, we refund every penny you've paid us.
Use the rota generator, the invoice scanner and the EHO logbook at least once each. That's it — we just need to know you gave the AI features a fair try. Then if 5 hours isn't there, email us by day 60 and the refund is yours.
Indicative weekly figures from Chai & Crumbs (5 staff, Birmingham) — matched by other indie cafes we've onboarded.
Four steps. Under five minutes of your time. We process within 5–10 working days.
Tell us where the 5 hours didn't land. We'll learn from it — honestly more useful than the refund itself.
No interrogation. No retention call. We approve and queue the refund.
Original payment method, 5–10 working days. Every penny you've paid us, back.
We keep this deliberately short. If you're a paying ZayPOS customer who gave the AI features a fair try, you qualify.
You're on a paid ZayPOS plan (monthly or annual), you're within 60 days of your first paid charge, and you've used the rota generator, the invoice scanner and the EHO logbook at least once each. That's the whole bar — no minimum spend, no business size, no contract length to clear.
The guarantee covers your ZayPOS subscription fee — not third-party charges such as your payment provider's transaction fees or your own hardware. It's one claim per business, and it doesn't apply if the account was never moved past the free trial onto a paid plan. Beyond that, there are no hidden conditions.
Two things worth saying plainly. First, claiming the guarantee doesn't cost you your data — you can export your menu, stock, customer list and sales history at any point, even after a refund lands. Second, the guarantee sits on top of your statutory rights: the standard 14-day cooling-off window required by UK consumer law still applies, and the 60-day promise is an extra commercial commitment we choose to make, not a replacement for anything the law already gives you.
Here's how the maths tends to land for a typical independent café — using the same indicative figures shown above.
Take a five-person café open six days a week. Before ZayPOS, the owner spends around three hours every Sunday building next week's rota in a spreadsheet and chasing shift swaps over WhatsApp. Supplier invoices — a dozen or so a week — get keyed into a stock sheet by hand, costing roughly two hours. The EHO and SFBB logbook, allergen matrix and temperature records eat another hour and a half across the week, and payroll and VAT reconciliation add about an hour on top. That's roughly seven and a half hours of pure admin, every single week.
With ZayPOS, the rota is generated from sales patterns in minutes, supplier invoices update stock from a photo, the logbook and allergen matrix live in one place, and payroll and VAT summaries are produced automatically. Even if only the rota and invoice savings fully land for you — the two biggest items — that's five hours back in your week before the compliance and payroll time is counted. The guarantee only asks you to reach five of those hours. If, after genuinely using the features, you don't, you email us and we refund every penny.
If something here isn't covered, just email us — we'll add it.
Because we're confident the AI rota, invoice and compliance features save you time — and because telling you "we're the best" is cheap. Putting our money on the line means you can switch without doing 30 hours of vendor due diligence first.
Yes — the free trial runs first. No card needed for 14 days. The 60-day guarantee starts on the day you convert to a paid plan, so you effectively get 74 days of risk-free use.
If you claim within 60 days of your first annual payment, yes — full annual amount refunded. After day 60, the standard refund policy applies (14-day window from purchase).
Generate at least one rota in the rota tool, scan at least one supplier invoice, and log at least one temperature check or opening checklist in the EHO logbook. We can see these in your account — takes about 20 minutes total to satisfy.
Of course — you can export your menu, stock, customer list and sales history at any time, even after refund. Your data is yours.
No. The refund policy is our standard 14-day cooling-off window required by UK consumer law. The 60-day guarantee is a stronger commercial promise on top of that — tied to a specific outcome (5 hours/week saved).
It refunds your ZayPOS subscription fee in full for the period in question. It doesn't cover third-party charges such as your payment provider's transaction fees or any hardware you bought separately, since those aren't ours to refund. There's one claim per business, and it applies only once you're on a paid plan — not during the free trial.
We confirm your claim within 48 hours, with no retention call or interrogation, and the refund reaches your original payment method within 5–10 working days. The whole process on your side is a single email with a one-line reason — under five minutes.
Two ways to leave with zero spend. One way to save 5 hours a week.